Damaged or faulty items

I received a broken or faulty item. What should I do?

We try our best to give our customers the very best. However, sometimes mistakes happen. If you receive a broken or faulty item, contact our customer service at [email protected]. We will offer a full or partial refund depending on the case.

What do I do if I receive the wrong item in my order?

We're sorry to hear you received the wrong item in your order! Send us an email with your order number and tell us which item/items is/are missing. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’l

I have trouble using Strawberry Boost Serum. What should I do?

Strawberry Boost Serum has a slightly thicker, more gel-like texture than our other serums. Here’s a few tips to help get the product into the dropper:. Insert the dropper into the bottle while keeping it pressed down, so the serum can be drawn up. T