We try our best to give our customers the very best. However, sometimes mistakes happen. If you receive a broken or faulty item, contact our customer service at hello@smuutiskin.com. We will offer a full or partial refund depending on the case.

We try our best to give our customers the very best. However, sometimes mistakes happen. If you receive a broken or faulty item, contact our customer service at <a href="mailto:hello@smuutiskin.com">hello@smuutiskin.com</a>. We will offer a full or partial refund depending on the case.

I received a broken or faulty item. What should I do?

We're sorry to hear you received the wrong item in your order! Send us an email with your order number and tell us which item/items is/are missing. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’l

We&apos;re sorry to hear you received the wrong item in your order! Send us an email with your order number and tell us which item/items is/are missing.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

Didn't find what you were looking for? Contact our customer service with this form or via email at hello@smuutiskin.com

Smuuti Skin

Damaged or faulty items

What is Smuuti Skin?

Is Smuuti Skin a Finnish brand?

Why are the products manufactured in Korea?

Are Korean skincare products safe to use?

Are the products vegan and cruelty free?

Are Smuuti Skin products fragrance free?

How does Smuuti Skin consider the environment?

How can I recycle my Smuuti Skin packaging?

About Smuuti Skin

Which Smuuti Skin products are right for me?

What skin type are the products made for?

For what ages are Smuuti Skin products appropriate for?

Are Smuuti Skin products safe to use during pregnancy?

How should I try new skincare products?

What are the basic steps in a skincare routine?

How can I build a skincare routine that is right for me?

Finding the right products

How do I place an order?

How do I apply promo/discount codes?

I didn't receive my newsletter subscription code. What should I do?

When will there be a restock?

Placing an order at smuutiskin.com

Where do you ship to?

How much does shipping cost?

Do you offer free shipping?

How do I track my order?

What happens if I don't collect my order?

What if my package gets lost or arrives damaged?

Will I have to pay customs fees?

Shipping

What are your payment options?

Do your prices include tax?

Payments & pricing

How do I make a return?

Can I cancel my order?

Can I edit or add anything to my order?

Returns & cancellation

How can I contact you?

Who can I contact for collabs or PR?

Contact us